Alcohol Help

Vale House Stabilisation Services, Hertford
Develop, provide, support treatment, education, training in the field of drug and alcohol problems.

About us:

We operate with a high ratio of staff to residents and believe this allows us to offer each client their own unique, individually tailored treatment plan, incorporating one or multiple models of therapy.

The team is small and as well as a once weekly core meeting regarding all clients welfare and progress, we all take the time to liaise with each other daily.
Being a small close team, this projects a warm, caring, approachable attitude towards our clients.

We pride ourselves on our enthusiasm, commitment and motivation to further our service to ensure the highest level of care is offered to our client group.

The house is a 7 bed unit, providing comfortable living conditions in a therapeutic community setting. We welcome male and female residents aged 18 years upwards with substance misuse and all levels of dependency.

Each resident is provided with their own bedroom. The house is staffed 24 hours a day, 7 days a week.

We offer treatment for a range of problems including: alcohol. ’street’ drugs such as heroin, crack, cocaine, cannabis and prescription drugs. Treatment is also given for co-existing disorders, including gambling and eating disorders.

Each resident is assigned a case manager who will work with the resident in areas such as debt management, housing, legal issues, benefits, resettlement and, where appropriate, support with child protection issues.

The house has connections with local colleges to assist with further learning opportunities and extensive contacts with local businesses for voluntary placements, each after 3 months in treatment.

We offer a comprehensive aftercare package and ongoing support.

Initially, a telephone referral will be taken, only asking for basic information regarding personal details, substance misuse, previous treatment history, medical history and previous criminal history. Once complete, an appointment can be arranged with the referrer immediately and a date and time will be confirmed for the assessment.

When the client arrives at Vale House, they will be assessed which takes approximately 1 hour. If accepted onto the programme, they will be invited, following assessment, to visit the rehab and meet the staff and residents*. Referring agents are welcome to attend to see the facilities offered and meet with staff and residents.

Following acceptance, the client is placed onto our waiting list. Case managers will liaise with both client and care manager to ensure all parties are kept up to date with bed availability, funding, medical issues, legal issues and support. All beds are offered pending acceptance after successful assessment and having confirmation of funding.

A case manager will be assigned to the client to ensure a smooth transition into treatment and assist where possible supporting both client and referrer, giving a constant link and assurance to all parties.

*A visit of the residential setting will only be possible if the client is free from mind-altering substances.

Contact Details:

Vale House Stabilisation Services
43 Cowbridge
Hertford
SG14 1PN

Telephone: 01992 553173